Check out our frequently asked questions (FAQ) section for quick and helpful information. From materials and customisation options to care and maintenance tips, we've covered it all. Can't find what you're looking for? Feel free to reach out to our friendly team, and we'll be happy to assist you further.

Frequently asked questions

Everything you need to know about the way we work
What is the typical lead time for a custom planter order?
The lead time for a custom planter order can vary depending on several factors, including the complexity of the design, the materials used, the manufacturing process, and the workload.
Generally, it is difficult to provide an exact "typical" lead time as it can vary significantly among different businesses.In some cases, a simple custom planter order may take a few weeks to be completed, including the time required for design approval, material sourcing, manufacturing, and shipping.
More complex or large-scale custom orders may take longer, potentially several months, especially if specialised materials or techniques are involved.To get a more accurate estimate for your specific custom planter order, it's best to contact us  directly.
We will be able to provide you with details regarding their current workload, production capabilities, and an estimated lead time for your specific requirements.
Can you accommodate special requests for environmentally friendly or sustainable materials?
When placing a custom planter order, you can specify your preference for environmentally friendly materials. Some commonly used sustainable materials for planters include recycled plastic, reclaimed wood, bamboo, natural fibers, and biodegradable or compostable materials.
We can advise you on the availability of sustainable materials, provide information about their environmental certifications or standards, and work with you to create a custom planter that aligns with your sustainability goals.
Can I request a consultation to discuss my design ideas and requirements?
Yes, you can typically request a consultation with us to discuss your design ideas and requirements for a project.
During a consultation, you can share your design concepts, provide specific requirements such as dimensions, materials, finishes, and any other details important to you. The manufacturer or supplier can then offer their expertise and guidance, providing feedback on the feasibility of your ideas, suggesting improvements or alternative options, and addressing any concerns you may have.Consultations can be conducted through various means, such as in-person meetings, phone calls, video conferences, or even email exchanges.
The purpose of the consultation is to establish clear communication between with you, allowing both parties to collaboratively work towards creating a custom planter that meets your design vision and requirements.
Can I make changes to my custom planter order after it has been placed?
Generally, if you need to make changes to your custom planter order, it's best to contact us as soon as possible. If the production process has not begun or if the changes can be accommodated without significant disruption to the manufacturing timeline, they may be able to modify your order.

However, keep in mind that once production has started or if the order is already in progress, making changes may be more challenging.
The feasibility of changes will depend on factors such as the complexity of the design, availability of materials, and the extent of the modifications requested.

To ensure clarity and avoid any misunderstandings, it's important to communicate your desire to make changes promptly and clearly with us.
Is it possible to incorporate specific design elements or branding into the planter?
Yes, it is often possible to incorporate specific design elements or branding into a custom planter.
We offer customisation options that allow you to add unique design elements, logos, or branding to your planter.During the consultation or ordering process, you can discuss your specific design requirements. We can provide guidance on the feasibility of incorporating your desired design elements into the planter.

This may include options such as engraved logos, custom paint or finishes, embossed patterns, or specialised materials.Keep in mind that the level of customisation available may vary among different manufacturers or suppliers.

It's important to communicate your design needs clearly and provide any necessary design files or branding guidelines to ensure accurate representation of your desired elements.

Additionally, there may be considerations such as size limitations, material compatibility, or additional costs associated with incorporating specific design elements or branding.
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